Refund Policy
Guidelines for refund requests involving digital products, services, duplicate purchases, and future physical products.
1. Policy Overview
Refund eligibility depends on the product or service type, delivery or work status, applicable law, and the facts of the request.
2. Digital Products
Because digital products may be delivered immediately, eligibility may depend on whether the product was downloaded, whether access was defective, and any applicable product-specific terms.
3. Duplicate Purchases
The cart requires confirmation before adding another copy of the same digital product. If a duplicate purchase was made unintentionally, contact support promptly with the order ID and purchase email.
4. Services
Service and consulting refunds may take into account completed work, reserved time, non-refundable third-party costs, project scope, and any applicable statement of work.
5. Physical Products
Physical products are currently preview-only. A separate shipping, return, and fulfillment policy will apply before physical checkout is enabled.
6. Refund Eligibility
Approved refunds are evaluated against the order record, payment status, delivery status, and applicable legal requirements.
7. Partial Refunds
A partial refund may be used when only part of an order or service engagement qualifies for reimbursement.
8. Refund Processing
Approved refunds are submitted through the original payment provider when supported and recorded against the local order.
9. Provider Timing
After a refund is submitted, the time required for funds to appear depends on the payment provider and customer's financial institution.
10. Chargebacks
Customers are encouraged to contact support first so legitimate order or delivery issues can be reviewed before initiating a payment dispute.
11. Requesting a Refund
Send the order ID, purchase email, affected item, and reason for the request to support@aiterionlatentrd.com or use the contact form.